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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Essential Beauty’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Essential Beauty’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 19 Princess Street, Findon SA 5023. Our ABN is . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Cancellations & Refunds

Services and treatments are not transferable to other salons or individuals.
We require a minimum of 48 hours’ notice for any appointment cancellation.
If the appointment is cancelled more than 48 hours before the appointment time, you will receive a full refund.
A refund is provided where required in accordance with the Australian Consumer Law.
Certain services may require a deposit, at Essential Beauty’s discretion. If a deposit is obtained and you cancel more than 48 hours before the appointment, you will receive a refund of your deposit, however, if you do not cancel before that 48 hour time frame and you do not attend your booked appointment, you will forfeit your deposit and treatment or service.
If a product purchased in store is faulty or a service is unsatisfactory, it may either be exchanged or refunded, which will be at Essential Beauty’s discretion. There will be no refunds or exchanges for a change of mind.
Due to hygiene reasons, there will be no refunds of jewellery of any kind, skincare or aftercare products for a change of mind.
Some services or products may not be suitable for you. Essential Beauty staff will exercise all care and skill when providing their service, however, you are responsible for determining whether the service or product is right for you.
Prior to a treatment or service, you are required to disclose, upon request by Essential Beauty staff, any personal factors which may affect your treatment or service, by completing a consent form. This will apply to all new clients and existing clients.

Purchases of Products, Services, Digital Gift Cards Online/Bookings made Online

Essential Beauty’s conditions of use, privacy policy, cancellation and refund policy regulate the services and/or products purchased through the online portal.
48 hours’ notice is required for any appointment cancellations which were booked online.
Your treatment may be forfeited if the appointment booked online is cancelled less than 48 hours prior to the scheduled appointment or you do not attend the appointment.
Products, digital gift cards, services or treatments purchased online are not transferable to other salons or individuals and a not redeemable for cash.
Jewellery sold online is for established piercings only, as online jewellery is not autoclave sterilised and cannot be used for body piercing in salon.
The Australian Consumer Law governs the decisions made by Essential Beauty in regards to refunding a product and/or service.
If a product purchased online is faulty or a service is unsatisfactory, it may either be exchanged or refunded, which will be at Essential Beauty’s discretion.
No refunds or exchanges are available for a change of mind. This applies to all purchases including items purchased in the incorrect size. We may use our discretion if we feel that the treatment or product purchased by you was not suitable.
Refund requests for products and/or treatments purchased online must be in writing and issued to: community@essentialbeauty.com.au within 30 days of the purchase for review and consideration of whether a refund is warranted. Please attach a copy of the receipt and a description of any product fault. If a product is a deemed faulty, a credit will be provided for the online store.

Pre-paid Treatment Packages/Series

There are no refunds on prepaid treatment packages/series, and they are not transferable to other salons, for alternate services or for a different salon or individuals.
Prepaid treatment packages/series are valid for 12 months.
If you cancel a prepaid treatment less than 48 hours before the appointment time, then you will forfeit the payment and the service in that series. However, if the appointment is re-scheduled, the payment will not be forfeited.
In the event the salon cannot complete a service or services in your prepaid treatment package, we will direct you to an alternative salon to complete that service/s.

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Terms & Conditions

Cancellations & Refunds

Purchases of Products, Services, Digital Gift Cards Online/Bookings made Online

Pre-paid Treatment Packages/Series

Privacy Policy

Collection of Personal Information

Storage and Security of Personal Information

Accessing and Correction of your Personal Information

Use and Disclosure of Personal Information

Third-Party Access

Marketing

Complaints

Third-Party Websites

Use of Tracking Technologies

Variation of Policy