Rose Gold Titanium - Premium Zirconia Cross Cluster - 5mm Threadless Attachment

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A refund is provided where required in accordance with the Australian Consumer Law.
If a product purchased online is faulty, it may be exchanged or refunded at Essential Beauty’s discretion. Please note that no refunds or exchanges will be offered for a change of mind, including incorrect size selection.
Due to hygiene reasons, there will be no refunds or exchanges on jewellery, skincare, or aftercare products for a change of mind.

Jewellery Purchases

If jewellery purchased online is faulty, it cannot be returned to an Essential Beauty salon.
Jewellery purchased in any Essential Beauty salon cannot be returned via the online shop.
If jewellery is deemed faulty, it must be returned to the salon where it was purchased for assessment and resolution.

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Some products may not be suitable for all customers. Essential Beauty staff exercise all care and skill in providing product information. However, customers are responsible for determining whether a product is right for them before purchasing.
View our size guidelines to help determine the correct jewellery size.

Faulty Products

Refund requests for faulty products must be submitted in writing to community@essentialbeauty.com.au within 30 days of purchase for review and consideration.
The request must include a copy of the receipt and a description of the fault. If the product is deemed faulty, a credit will be provided for the online store.

General Conditions

The Australian Consumer Law governs all refund and exchange decisions made by Essential Beauty.

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