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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Essential Beauty’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Essential Beauty’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 56 Pym St, Dudley Park SA 5008. Our ABN is . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Refunds

A refund is provided where required in accordance with the Australian Consumer Law.
If a product purchased online is faulty, it may be exchanged or refunded at Essential Beauty’s discretion. Please note that no refunds or exchanges will be offered for a change of mind, including incorrect size selection.
Due to hygiene reasons, there will be no refunds or exchanges on jewellery, skincare, or aftercare products for a change of mind.

Jewellery Purchases

If jewellery purchased online is faulty, it cannot be returned to an Essential Beauty salon.
Jewellery purchased in any Essential Beauty salon cannot be returned via the online shop.
If jewellery is deemed faulty, it must be returned to the salon where it was purchased for assessment and resolution.

Product Suitability

Some products may not be suitable for all customers. Essential Beauty staff exercise all care and skill in providing product information. However, customers are responsible for determining whether a product is right for them before purchasing.
View our size guidelines to help determine the correct jewellery size.

Faulty Products

Refund requests for faulty products must be submitted in writing to community@essentialbeauty.com.au within 30 days of purchase for review and consideration.
The request must include a copy of the receipt and a description of the fault. If the product is deemed faulty, a credit will be provided for the online store.

General Conditions

The Australian Consumer Law governs all refund and exchange decisions made by Essential Beauty.

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