Titanium - Premium Zirconia - Ball Cross Cluster - 5mm Threadless Attachment

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If a product purchased online is faulty, it may be exchanged or refunded at Essential Beauty’s discretion. Please note that no refunds or exchanges will be offered for a change of mind, including incorrect size selection.
Due to hygiene reasons, there will be no refunds or exchanges on jewellery, skincare, or aftercare products for a change of mind.

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If jewellery purchased online is faulty, it cannot be returned to an Essential Beauty salon.
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If jewellery is deemed faulty, it must be returned to the salon where it was purchased for assessment and resolution.

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View our size guidelines to help determine the correct jewellery size.

Faulty Products

Refund requests for faulty products must be submitted in writing to community@essentialbeauty.com.au within 30 days of purchase for review and consideration.
The request must include a copy of the receipt and a description of the fault. If the product is deemed faulty, a credit will be provided for the online store.

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The Australian Consumer Law governs all refund and exchange decisions made by Essential Beauty.

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